Privacy Policy
Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
We will only retain personal information as long as necessary for the fulfillment of those purposes.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
Returning & Refund Policy
We strive to maintain Customer Service excellence and Customer Satisfaction. We ensure optimal condition of every book and product delivered to the Customer as each item is shipped only after thorough inspection.
If your product is damaged, defective or incomplete, please submit a return request on the sumpathbay app or website.
For sampathbay items a return request must be submitted within 7 days from the date of delivery.
We deliver through courier service and postal services to all areas and deliver within 5-7 working days.
Shipping costs are automatically calculated for the buyer based on the byer’s zip code and package weight.
“Local courier service” option is available only if the shipping address is located in Sri Lanka.
If for any reason you are not satisfied with your purchase, please contact us immediately to issue an RMA (Return Merchandise Authorization)
We need to provide the following details is issue RMA
- Your order number
- Email address
- Date of receipt of product
- Reason for return
- Pictures of the damaged item.
Valid reasons for returning an item
- If the delivered product is damaged or defective (Ex. Cannot execute)
- If the delivered product is incomplete ( If missing items and accessories)
- If the product delivered are faulty ( Wrong product size/color, fake item or expiration date)
- If the delivered product does not match the product description or picture ( The product is not advertised)
- Delivered product does not fit. (Size is unsuitable)
Please note that certain items Marked as non-returnable on the product page are non-returnable.
List of non-returnable items
- Sports equipment
- Toys
- Digital goods
- Ornaments
- Beauty and health
- Sweets / Chocolate
- Selected books
- Cash vouchers
Conditions for return
- The product must be unused and free of defects.
- Product must include original tags, warranty card, Freebies invoice user manual and accessory.
- The product must be returned in the original and undamaged manufacturers packaging / box. If the product was delivered in sampathbay packaging / box, the same packaging / box should be returned. Do not put tape or stickers directly on the manufacturer’s packaging / box
NOTE :
- It is important to mention the order number on your return package to avoid any inconvenience / delay in your return process.
- If your returned item does not meet the above requirements’ we reserve the right to reject any request for refund.
- To qualify for a full refund of the purchase price, return the item in the same condition you received if to the address listed on the RMA within 7 days of receiving the RMA.
- If your product qualifies for a refund, you may select a refund method of your choice. The shipping fee will be refunded along with the amount paid for your returned item, and you will be responsible for all shipping costs unless the return is the result of a fault on the part of the book or product seller…
Refund Methods
- Debit / Credit card payment reversal ( 10 Working days)
- Disbursement Cash / Bank Deposit ( 7 Working days)
IMPORTANT NOTE :
Voucher discount code can be applied only once. Even if the order value is less than the voucher value, the remaining amount will not be refunded or used for the next purchase.